Frequently Asked Questions
Everything you need to know about your Penfield order.
What is your standard shipping policy?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of purchase. Use our online portal to generate a prepaid shipping label for a seamless return process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your materials sustainably sourced?
Penfield is committed to quality and durability. We prioritize high-grade fabrics and ethical manufacturing processes to ensure our garments last for years to come.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.