Returns & Exchanges
At Penfield, we stand by the quality of our outdoor apparel and offer a 30-day return window for items in their original, unworn condition with tags attached. We strive to make the process as seamless as possible to ensure you find the perfect fit for your next adventure.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box and include the printed return slip provided by our portal.
Ship It Back
Affix the prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing